Service is Job One!

So the Legends/Teacher battle is all over the place. I first got the email through facebook, but I guess it was also on craigslist, cyclone fanatic and two news stations. See the story here http://www.kcci.com/video/22589277/

Personally I think they were both wrong. The manager/owner guy more so than the teacher. Since when did 'the customer is always right' stop being the norm. They both could learn from the saying 'pick your battles'. If your customer is angry, placate them. You can talk all the crap you want about them AFTER the are gone and well out of ear shot. It sure beats having to apologize all over the place later. As for the angry email, I TOTALLY understand that, been there before. This however is an example of writing in anger, you should sleep on it a day or two, revise, then send it to the person directly involved. This particular situation really did not warrant the muddying of the name of a whole chain.

Customer services is lacking a whole lot now a days and I believe people are just ticked. People are working in service positions and they just don't care. They have zero stake in if the company does well or not, so a customer complaint is "not their problem". Employers need to stop thinking a pay check is all the motivation a person needs to do a good job, and employees need to start doing your job if you don't like it, find another one.